New furnace help · Utah County
Furnace Replacement in Utah County
Old furnace, a major repair, or a cracked heat exchanger? Get connected with local heating companies that install new gas furnaces and dual-fuel systems.
- Gas furnaces & dual-fuel systems
- Help comparing your options
- Free referral
Call now and we'll connect you with an independent local heating & cooling pro.
Call now: 866-594-2936This site is a free referral service; work is performed by participating independent companies.
What happens next
- You call 866-594-2936. Tell us what is going on with your heating or cooling.
- We connect you. Your call goes to a participating independent heating and cooling company that serves your area.
- You talk it through. Go over the problem and next steps. You decide who, if anyone, to hire.
No heat? Check these first
- Thermostat set to Heat, a few degrees above room temp, fresh batteries.
- Furnace switch on and breaker not tripped; replace a clogged filter.
- Smell gas? Leave the house and call your gas utility or 911 from outside.
Quick answers
Should I repair or replace my furnace?
Answer: Many homeowners consider replacement when a furnace is roughly 15 to 20 years old, needs a major part, has a cracked heat exchanger, or needs repairs every winter. Ask each contractor to explain both the repair and the replacement option so you can compare.
What does AFUE mean?
Answer: AFUE (Annual Fuel Utilization Efficiency) is the share of the gas a furnace turns into heat over a season. A 95% AFUE furnace turns about 95% of its fuel into heat. The federal minimum for most indoor gas furnaces is 80% AFUE.
Are there rebates for a new furnace in Utah?
Answer: Enbridge Gas Utah's ThermWise program has offered rebates on qualifying high-efficiency gas furnaces (95% AFUE and up on its current rebate list) and dual-fuel systems. Rules change each year, so check thermwise.com and ask the contractor whether the model qualifies.
Before you hire anyone
Check the license yourself
HVAC work in Utah is done by state-licensed contractors. Before you sign anything, look the company up on the Utah DOPL license lookup and ask for proof of insurance.
Ask the right questions
Ask each company what the visit includes, what work they recommend and why, and the warranty on parts and work. For a replacement, ask for the model numbers and efficiency rating (AFUE for furnaces, SEER2 for AC).
Who runs this site
Utah Valley HVAC is an independent, free referral service that connects homeowners with local companies. It is not an HVAC contractor. Your request is shared with up to 3 companies. We don't sell your info for other marketing.
Signs it may be time for a new furnace
- Age: the furnace is in its late teens or older and parts are getting harder to find.
- A major failure: a cracked heat exchanger, a failed control board on an old unit, or an inducer or blower motor on a furnace that already needs other work.
- Repairs every winter and rising gas bills.
- Uneven heat: rooms that never warm up, even after duct and filter checks.
- Safety concerns: soot, a yellow or wavering flame, or carbon monoxide alarms. Get everyone outside and call 911 if a CO alarm sounds.
What to compare between contractors
- Sizing: ask whether they run a heating load calculation (often called a Manual J) instead of just matching the old furnace's size.
- Altitude setup: Utah Valley is well above 4,000 feet. Furnaces above 2,000 feet must be adjusted per the manufacturer's instructions, and some models need a high-altitude kit.
- Venting: moving from an older furnace to a high-efficiency one means new PVC venting and a condensate drain. If the old furnace shared a chimney with the water heater, ask how the water heater will be vented afterward.
- Ductwork and returns: ask whether your ducts and return air are sized for the new furnace.
- Permits: ask whether your city requires a permit and inspection and who will pull it.
- Warranty: parts and labor terms, and whether the equipment must be registered.
- In writing: the brand, model numbers, AFUE rating and everything included in the job.
Gas furnace, heat pump, or dual-fuel?
Most Utah County homes heat with a natural gas furnace. A growing number pair a heat pump with a gas furnace (dual-fuel): the heat pump handles mild days and the furnace takes over in colder weather. If you also need a new air conditioner, ask contractors to explain a dual-fuel option alongside a furnace-and-AC setup. ThermWise has offered separate rebates for qualifying dual-fuel systems. See heat pump repair for more on how these systems work.
If your furnace failed in the middle of winter
You don't always have to decide on the spot. Ask whether a safe temporary repair is possible while you compare replacement options. A cracked heat exchanger or a carbon monoxide problem is different; the technician may shut the furnace off for safety. While you wait, use electric space heaters with tip-over shutoff, never a gas oven or grill, and see our no heat checklist.
Areas we serve in Utah County
Frequently asked questions
How long does a furnace replacement take?
Ask each contractor for their timeline. A direct swap in the same spot is usually quicker than a job that changes the venting, moves the furnace, adds a heat pump, or needs ductwork changes.
Do I need a permit to replace a furnace in Utah County?
Permit rules are set by each city, or by the county in unincorporated areas. Ask the contractor whether a permit and inspection are needed and who pulls the permit, or check with your city's building department.
Should I get more than one opinion?
For a big decision like a new furnace, yes. Comparing two or three companies helps you see differences in sizing, equipment and what's included.
Does a higher-efficiency furnace make sense in Utah?
Utah winters are long enough that efficiency matters for gas use. Ask each contractor to compare the options for your home and whether a model qualifies for ThermWise rebates.
Is this service free?
Yes. Connecting with HVAC companies through Utah Valley HVAC is free for homeowners. Participating companies may pay us for referrals.
Ready to look at a new furnace?
Call now and we'll connect you with an independent local heating & cooling pro to talk through the problem and next steps.
Call now: 866-594-2936This site is a free referral service; work is performed by participating independent companies.
Prefer not to call? Request a callback
Leave your details and a participating independent local company can call you back. If you'd rather talk now, call 866-594-2936.