Local answers · Utah County
Utah Valley Heating & Cooling FAQ
Straight answers to the heating and cooling questions Utah County homeowners ask most, from Lehi and Eagle Mountain to Provo, Spanish Fork and Payson.
- Utilities, rebates & permits
- Winter safety tips
- Free referral
Call now and we'll connect you with an independent local heating & cooling pro.
Call now: 866-594-2936This site is a free referral service; work is performed by participating independent companies.
What happens next
- You call 866-594-2936. Tell us what is going on with your heating or cooling.
- We connect you. Your call goes to a participating independent heating and cooling company that serves your area.
- You talk it through. Go over the problem and next steps. You decide who, if anyone, to hire.
No heat? Check these first
- Thermostat set to Heat, a few degrees above room temp, fresh batteries.
- Furnace switch on and breaker not tripped; replace a clogged filter.
- Smell gas? Leave the house and call your gas utility or 911 from outside.
Quick answers
Who is my natural gas utility in Utah County?
Answer: Most Utah County homes get natural gas from Enbridge Gas Utah. It was called Dominion Energy Utah until it began doing business as Enbridge Gas Utah on June 1, 2024.
Who is my electric utility?
Answer: It depends on where you live. Provo, Lehi, Springville, Spanish Fork, Payson and Salem run their own city electric utilities. Many other Utah County homes are served by Rocky Mountain Power. Your power bill shows which one you have.
How do I check an HVAC contractor's license in Utah?
Answer: Search the company or person on the Utah Division of Professional Licensing (DOPL) license lookup at secure.utah.gov/llv, and ask for proof of liability insurance.
Before you hire anyone
Check the license yourself
HVAC work in Utah is done by state-licensed contractors. Before you sign anything, look the company up on the Utah DOPL license lookup and ask for proof of insurance.
Ask the right questions
Ask each company what the visit includes, what work they recommend and why, and the warranty on parts and work. For a replacement, ask for the model numbers and efficiency rating (AFUE for furnaces, SEER2 for AC).
Who runs this site
Utah Valley HVAC is an independent, free referral service that connects homeowners with local companies. It is not an HVAC contractor. Your request is shared with up to 3 companies. We don't sell your info for other marketing.
Winter in Utah Valley: what it means for your furnace
Altitude. Utah Valley sits well above 4,000 feet; Provo is about 4,550 feet. Gas furnaces above 2,000 feet must be set up for altitude following the manufacturer's instructions, so a furnace moved or installed without that adjustment may not run correctly.
Inversions. During winter inversions many homes keep windows shut and the furnace runs longer. Check the filter more often, and consider asking a contractor about higher-rated filters your system can handle without choking airflow.
Snow and vent pipes. High-efficiency furnaces vent through PVC pipes on a side wall or roof. Snowdrifts and ice can block them and make the furnace shut down. Keep them clear after storms.
Frozen condensate lines. High-efficiency furnaces drain water. If that line runs outside or through a cold garage or crawlspace, it can freeze and stop the furnace. Ask a technician to reroute or protect it.
Safety first
- Smell gas? Leave the house right away without using switches, then call 911 or your gas utility from outside.
- CO alarm sounding, or people feeling dizzy, sick or sleepy? Get everyone outside and call 911.
- No heat on a freezing night? Use electric space heaters with tip-over shutoff, never a gas oven or grill, and open cabinet doors under sinks on outside walls. See the no heat checklist.
Rebates and programs
Enbridge Gas Utah's ThermWise program has offered rebates on qualifying high-efficiency gas furnaces (95% AFUE and up on its current rebate list) and dual-fuel heat pump systems. ThermWise says a rebate request must be postmarked within six months of the installation date. Electric programs depend on your utility: Rocky Mountain Power customers can check its Wattsmart program, and city-owned utilities set their own programs. Rules change, so confirm before you buy.
Areas we serve in Utah County
Frequently asked questions
Why does my furnace turn on and off every few minutes?
That is called short cycling. Common causes include a clogged filter, a dirty flame sensor, a blocked vent pipe, a thermostat in a bad spot, or a furnace that's too big for the house. Replace the filter and check outside vent pipes first, then have it looked at.
My furnace runs but the house won't warm up. What should I check?
Make sure the thermostat is on Heat and the fan is on Auto, the filter is clean, and supply vents and return grilles are open. If it still blows cool air, see furnace repair.
Is steam from my heat pump normal in winter?
Yes. Heat pumps run short defrost cycles in cold weather that can make steam. Thick ice that stays on the outdoor coil is not normal; see heat pump repair.
Do I need a permit to replace a furnace or AC?
Permit rules are set by each city, or by the county in unincorporated areas. Ask the contractor whether a permit and inspection are needed and who pulls it.
Can I switch from an evaporative (swamp) cooler to central AC?
Yes. Many older Utah County homes have made the switch. Ask contractors whether your ductwork and electrical panel can handle central AC or a heat pump, and what changes are needed.
Which cities do you cover?
Requests are shared with participating companies serving Utah County, including Provo, Orem, Lehi, American Fork, Spanish Fork, Pleasant Grove, Springville, Saratoga Springs, Eagle Mountain, Payson and nearby towns.
Who does the work?
Independent local HVAC companies. Utah Valley HVAC is a referral service, not a contractor, and does not perform services.
Is this service free?
Yes. Connecting with HVAC companies through Utah Valley HVAC is free for homeowners. Participating companies may pay us for referrals.
Have a heating question we didn't answer?
Call now and we'll connect you with an independent local heating & cooling pro to talk through the problem and next steps.
Call now: 866-594-2936This site is a free referral service; work is performed by participating independent companies.
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