Heat pump help · Utah County
Heat Pump Repair in Utah County
Heat pump blowing lukewarm air, covered in ice, or stuck on emergency heat? Get connected with up to 3 local heating and cooling companies that work on heat pumps and dual-fuel systems.
- Air-source & cold-climate heat pumps
- Dual-fuel systems with a gas furnace
- Free referral
Call to connect with a local heating & cooling pro. Your call may be routed to a participating independent company. We are a referral service, not a contractor.
or send the form
What happens next
- You send the form. It takes a couple of minutes.
- We pass it on. Up to 3 local heating and cooling companies that serve your ZIP get your request.
- They contact you. They talk with you about the problem and next steps. You decide who, if anyone, to hire.
No heat? Check these first
- Thermostat set to Heat, a few degrees above room temp, fresh batteries.
- Furnace switch on and breaker not tripped; replace a clogged filter.
- Smell gas? Leave the house and call your gas utility or 911 from outside.
Quick answers
Is it normal for my heat pump to steam in winter?
Answer: Yes. In cold weather the outdoor unit periodically runs a defrost cycle, which can make steam and a whooshing sound for a short time. Thick ice that stays on the coil is not normal.
Why does my heat pump blow lukewarm air?
Answer: Heat pump air often feels cooler than furnace air even when it's working. If rooms aren't reaching the set temperature, the cause may be low refrigerant, a defrost problem, a dirty filter, or a failed part, and a technician should check it.
What does emergency heat mean?
Answer: Emergency or auxiliary heat uses backup electric strips or, in a dual-fuel system, the gas furnace. If the thermostat shows it often or all the time, have the heat pump checked.
Before you hire anyone
Check the license yourself
HVAC work in Utah is done by state-licensed contractors. Before you sign anything, look the company up on the Utah DOPL license lookup and ask for proof of insurance.
Ask the right questions
Ask each company what the visit includes, what work they recommend and why, and the warranty on parts and work. For a replacement, ask for the model numbers and efficiency rating (AFUE for furnaces, SEER2 for AC).
Who runs this site
Utah Valley HVAC is an independent, free referral service that connects homeowners with local companies. It is not an HVAC contractor. Your request is shared with up to 3 companies. We don't sell your info for other marketing.
Heat pumps in Utah County homes
Heat pumps are showing up more in Utah Valley, both in new construction around Lehi, Saratoga Springs, Eagle Mountain and Vineyard and as replacements for central AC in older homes in Provo and Orem. Many local systems are dual-fuel: a heat pump handles mild days and a gas furnace takes over in colder weather.
Cold snaps and inversions test these systems. Problems often show up as frequent defrost cycles, ice on the outdoor coil, or the backup heat running more than usual.
Common heat pump problems
- Ice on the outdoor unit that doesn't clear: defrost control, sensor or airflow problems.
- Running constantly without reaching the set temperature.
- Stuck in cooling or heating mode: often a reversing valve or control issue.
- Short cycling or tripping the breaker.
- Loud noises from the outdoor fan or compressor.
- Backup heat running all the time, which can raise power bills.
What to check before you call
- Thermostat. Set to Heat, with the right system type selected, and fresh batteries.
- Filter. Replace a dirty filter; restricted airflow causes many problems.
- Outdoor unit. Clear snow, ice buildup around the base, and leaves. Keep the unit's top and sides clear.
- Breakers. Check both the indoor and outdoor breakers. If one trips again, leave it off and request service.
Areas we serve in Utah County
Frequently asked questions
Should I repair or replace an old heat pump?
Many homeowners look at replacement when a heat pump is well over a decade old, needs a major part like a compressor, or no longer keeps up. Ask each contractor to explain both repair and replacement options.
Do heat pumps work in Utah winters?
Cold-climate heat pumps are designed to keep heating at low outdoor temperatures, and many Utah systems have a gas furnace or electric backup for the coldest days. Ask a contractor how your specific system is set up.
Are there rebates for heat pumps?
Utility programs change over time. Check Rocky Mountain Power and Enbridge Gas Utah for any current programs, and ask contractors which equipment qualifies.
Is this service free?
Yes. Connecting with HVAC companies through Utah Valley HVAC is free for homeowners. Participating companies may pay us for referrals.
Heat pump acting up?
Send the short form and up to 3 local heating and cooling companies can reach out to talk through the problem and next steps.
Call now: 866-594-2936 Get help nowNo obligation, just tell them what happened.